Shipping Policy

Last updated: September 20, 2026

Primrose 4D currently ships orders within the United States only.

Processing Times

In-Stock Products

In-stock products generally ship within 2–3 business days after payment confirmation.

Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from carrier transit time.

Made-to-Order Products

Products manufactured after an order is placed may require additional production time.

The estimated production lead time for a made-to-order product will be displayed on the applicable product page, order confirmation, or otherwise communicated before production.

Custom & Business Projects

Custom, personalized, prototyping, first-article, and business-production projects follow the production schedule stated in the applicable written quote, project approval, or order documentation.

Shipping Rates

We offer carrier-calculated shipping for U.S. orders. Available services and charges are calculated for your order and delivery address and shown at checkout before you complete your purchase. There is no standing free-shipping threshold.

Carrier rates and available services may vary by destination, package, and carrier.

Delivery Estimates

Carrier transit estimates begin after the package has been accepted by the carrier.

Estimated delivery dates are not guaranteed unless the selected carrier service expressly provides a delivery guarantee.

Carrier delays caused by weather, transportation disruptions, seasonal volume, governmental action, or other circumstances outside Primrose 4D's reasonable control may affect delivery timing.

Tracking

When tracking information is available, it will be provided after your order ships.

Please allow time for the carrier's tracking system to update after a shipping label is created or the package is accepted.

Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please review your shipping information carefully before submitting your order.

If an order is returned to Primrose 4D because of an incorrect or incomplete customer-provided address, additional shipping charges may apply before the order can be sent again.

Lost or Delayed Packages

If tracking appears stalled or an order has not arrived within a reasonable period after the expected delivery date, please contact us at primrosefourd@gmail.com with your order number.